PixieMeow currently ships exclusively within France. We are working on expanding to other European countries and will announce new destinations as they become available.
Orders are processed within 1-2 business days from our Paris location. Orders placed on weekends or French public holidays will be processed on the next business day.
Standard delivery within France typically takes 2-4 business days after dispatch. Delivery times to Corsica and overseas territories may take longer (5-7 business days).
We offer free shipping on all orders across France, with no minimum purchase required. Shipping costs are fully covered by PixieMeow.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package through the carrier's website.
If your package is delayed, damaged, or missing, please contact us immediately at support@pixiemeow.com or call 01 44 26 14 29. We will work with the carrier to resolve the issue promptly.
If you need to change your delivery address after placing an order, please contact us as soon as possible. We can update the address if the order has not yet been dispatched.
If a package is returned to us as undeliverable (incorrect address, recipient unavailable, or refused delivery), we will contact you to arrange re-shipping. Additional shipping costs may apply for re-delivery.