We accept returns within 30 days of delivery for unused items in their original packaging. Items must be in the same condition as received.
For hygiene and safety reasons, the following items cannot be returned once opened:
To initiate a return, please contact us at support@pixiemeow.com with your order number and the reason for return. We will provide return instructions and a return authorization.
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds are issued to the original payment method. Depending on your bank, it may take additional time for the refund to appear on your statement.
PixieMeow charges no restocking fee (€0.00) on all eligible returns.
Defective, Damaged, or Incorrect Items: If you receive an item that is defective, damaged in transit, or does not match your order, PixieMeow provides a prepaid return shipping label at zero cost to you, or issues an immediate replacement or full refund.
Customer Remorse (Change of Mind / Incorrect Choice): If you wish to return an eligible unused item because of a change of mind or personal preference, you will be responsible for the actual direct cost of return shipping to our Paris facility.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or full refund at no cost to you.
We accept exchanges for size or color variants within the 30-day return window, subject to stock availability. Contact us to arrange an exchange.
Orders can be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must be processed as a return.