Payment Policy
Last updated: October 16, 2026
1. Accepted Payment Methods
At PixieMeow, we prioritize your convenience and transaction safety. We accept the following trusted payment methods for all purchases:
- Credit & Debit Cards: Carte Bancaire (CB), Visa, Mastercard, American Express.
- Digital Wallets: Apple Pay, Google Pay, Shop Pay.
- PayPal: Secure express checkout with your verified PayPal account.
We do not accept cash on delivery (COD), personal checks, bank transfers, money orders, or cryptocurrencies.
2. Currency and Taxes
- All product prices, shipping fees, and transactions are displayed and charged in Euros (€ / EUR).
- All prices listed on PixieMeow are inclusive of French Value-Added Tax (TVA 20%). No hidden taxes or administrative fees are added at checkout.
- The total price shown in your cart and order confirmation is the exact and final amount debited from your account.
3. Payment Security & PCI-DSS Compliance
We take customer payment security with the utmost seriousness. Our store adheres strictly to the highest industry standards:
- Level 1 PCI-DSS Certification: All transactions are processed through Shopify Payments, certified to the highest Level 1 Payment Card Industry Data Security Standard.
- 256-Bit SSL Encryption: All transaction details and user data are encrypted end-to-end via secure TLS/SSL protocols.
- Zero Card Storage: PixieMeow never stores, transmits, or handles raw credit card numbers or security CVV codes on our storefront servers. All card details are tokenized directly through the payment processor.
- 3D Secure Verification: Transactions may be subject to 3D Secure 2.0 authentication (via your bank's mobile application or SMS verification code) in accordance with European PSD2 regulations.
4. Billing Terms & Timing
- Your chosen payment method is charged immediately upon order confirmation and authorization.
- In the event of a declined transaction, please verify your card details, billing address, or contact your issuing bank. Unprocessed orders are automatically cancelled without any charge.
5. Refunds & Cancellations
- Approved refunds are returned strictly to the original payment method used during checkout within 5 to 7 business days following inspection of returned goods.
- PixieMeow charges €0.00 restocking fees on eligible returns.
- For comprehensive return conditions, please review our Return & Refund Policy.
6. Merchant & Customer Support
For any billing inquiries, payment questions, or assistance, our dedicated team is at your service:
- Store Name: PixieMeow
- Legal Entity: PixieMeow
- Address: 263 Rue Lecourbe, 75015 Paris, France
- Email: support@pixiemeow.com
- Phone: +33 1 44 26 14 29 (Monday – Friday, 9:00 AM – 6:00 PM CET)